Apologies as we're currently experiencing issues with out contact forms not sending data to our system. Until resolved, we request visitors to email us directly from at: info@asvsch.com When you do, please include as much info as possible to aid us in assisting you. Info such as Your Name, Email, your Student's First& Last Name, School Name, Online Order Number, and a detailed description of how you need assistance. We sincerely apologize for this inconvenience. Thank You!